Things You Should Know Before You Arrive

WELCOME

First thanks for trusting our team with your care! We look forward to a healthy positive working relationship with you.

 

This group is By Appointment Only. When you arrive at the 3rd floor of bldg 66, enter suite 350. Make yourself comfortable in the seating area and your counselor will greet you there. This office does not have a traditional check-in so help yourself to some tea or water while you wait, & you'll be met shortly by your counselor :)

There is free visitor parking in all areas of the parking lot located at 66 Club Road during your session

Before your appointment fill out initial documents. You should have received an invite to patient portal please call 541 343 1728 if you have not yet received it. Check your spam folder as it may be there. If you need accommodations related to paperwork please let your counselor or Laci know in advance. 

This building and the suite has a No animal policy. Even animals that have a Emotional Support Certificate are not to be brought into the building or suite. This does not include ADA Service Animals as described at this link. ADA Certification  We apologize for the inconvenience and sadness this may cause we know how important your pet may be to you.

Please leave bikes locked outside. The building has a bike area on the SW side where you can secure your bike. Eugene has a high bicycle theft occurrence, please review city guidelines on how to secure your bike. We recommend removing all valuables from your bicycle.

Your therapist reserves the right to charge a $75 No Show or Late Cancellation fee. Your insurance will not pay this and it is your responsibility. We reserve your scheduled appointment time for you and are not able to fill the space should a last minute cancellation occur. We also reserve the right to no longer schedule sessions for individuals who 'no-show' or have more than 2 under 24 hour notice cancellations. We know life doesn't fall within our own time restrictions and will try to work with you regarding these policies if you need to cancel under the 24 hour window due to an illness that falls within contagious period (i.e. throwing up within last 24 hours/fever due to illness). This also applies to an illness situation with a dependent who is in your care who cannot be left alone. We want you to be able to take care of yourself or a loved one as you need to without worries of a fee or interruption in care and your therapist will discuss any concerns you may have if you run into now show or late cancellation issues.

If you need to cancel or reschedule your appointment please reach out to your counselor. If you do not have their contact information for cancellation or rescheduling please reach out to Laci.

If at any time you have questions, concerns, or feedback feel free to reach out to Laci and she will either answer your questions or find the answers for you. 

Best wishes to you as you work to heal!  

-The GAAP team

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