Things You Should Know Before You Arrive

WELCOME

First thanks for trusting our team with your care! We look forward to a healthy positive working relationship with you.

 

While our group is mostly only telehealth at this time, some practitioners are starting to open up for limited in-person visits. If you have worked with your counselor or at initial set-up you've confirmed an in-person session please follow the outline below.

If you are feeling unwell or have the following symptoms, please do not attend an in-person session, and seek medical help as needed.

These symptoms include; FEVER, COUGH, & SHORTNESS OF BREATH

If in the past 2 weeks you have recently been diagnosed with covid or been exposed to someone with COVID call and change your appointment to a telehealth visit.

 

This practice site is By Appointment Only. Due to modified in-person visits, please come to your session at the time of your visit vs early as our waiting area is more limited for seating. When you arrive at the 3rd floor of bldg. 66, enter suite 350. This office does not have a traditional check-in so your counselor will greet you there at the start time of your session. 

There is free visitor parking in all areas of the parking lot located at 66 Club Road during your session

Before your appointment fill out initial documents. You should have received an invite to patient portal. Check your spam folder as it may be there. If you have not yet received it or need accommodations related to intake documentation, please let your counselor or our Customer Care Representative know in advance by emailing clientservices@accessmorejoy.com or calling 541 343 1728. 

This building and the suite has a No animal policy. Even animals that have a Emotional Support Certificate are not to be brought into the building or suite. This does not include ADA Service Animals as described at this link. ADA Certification  We apologize for the inconvenience and sadness this may cause, we recognize how important your pet may be to you.

Please leave bikes locked outside. The building has a bike area on the SW side where you can secure your bike. Eugene has a high bicycle theft occurrence, please review city guidelines on how to secure your bike. We recommend removing all valuables from your bicycle.

Your therapist reserves the right to charge a $75 No Show or Late Cancellation fee. Your insurance will not pay this and it is your responsibility. We reserve your scheduled appointment time for you and are not able to fill the space should a last minute cancellation occur. We also reserve the right to no longer schedule sessions for individuals who 'no-show' or have more than 2 under 24 hour notice cancellations. We know life doesn't fall within our own time restrictions and will try to work with you regarding these policies if you need to cancel under the 24 hour window due to an illness that falls within contagious period (i.e. throwing up within last 24 hours/fever due to illness). This also applies to an illness situation with a dependent who is in your care who cannot be left alone. We want you to be able to take care of yourself or a loved one as you need to without worries of a fee or interruption in care and your therapist will discuss any concerns you may have if you run into now show or late cancellation issues. We are all set up to see clients remotely at this time and at this time insurance is covering telehealth; sometimes at no cost to the client. This will help you stay home when feeling unwell or needing to support a loved one but also wanting to hold a session so you get the desired support. 

If you need to cancel or reschedule your appointment please reach out to your counselor. If you do not have their contact information for cancellation or rescheduling please reach out to our Customer Care Representative at clientservices@accessmorejoy.com or by calling 541 343 1728.

If at any time you have questions, concerns, or feedback feel free to reach out and we will either answer your questions or find the answers for you. 

Best wishes to you as you work to grow!  

-The GAAP team