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We are proud to be an
equal opportunity workplace.
Griffin & Associated Practitioners celebrates differences. We are committed to equal employment opportunity regardless of race, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
We are looking for an experienced Client Services Associate to support our team in client care. This individual provides assistance to our client services team and is one of the first experiences potential clientele have. Along with that, they will work collaboratively with our administrative and billing team to help all areas of client care operate smoothly.
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With this in mind, the ideal candidate will hold personal characteristics that are warm, connective, and confident. They will also have excellent attention to detail, the ability to organize data in electronic systems, and the ability to connect professionally with members of the community and the team at GAAP.
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Successful Applicants will have:
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Minimum 2 years of experience in client services scheduling, insurance benefit verification, and practice support (healthcare or mental health setting preferred)
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Excellent verbal and written communication skills
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Ability to multitask & work in a fast-paced environment
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A calm and professional demeanor
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Ability to connect with a diverse group of colleagues and clientele
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Ability to create a sense of calm when faced with someone in distress
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Self-motivated, working well independently, yet seeking guidance when appropriate
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Proficiency in Google Drive, Microsoft Office tools, telephones, and EHR systems
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Attention to detail and organization of data that flows into the practice throughout the day
Responsibilities:
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Monitor & respond to communications via email, fax, text, and calls.
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New client setup which includes: gathering necessary demographic and clinical information, completing insurance benefits checks, scheduling 1st appointments, and communication with practitioners regarding new clients.
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Effectively communicate billing/insurance information to prospective clients.
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Ensure patient rights and confidentiality.
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Perform a variety of administrative tasks as needed.
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Communicate with and perform tasks requested by GAAP practitioners.
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Community outreach to create awareness of current & new resources.
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Effectively communicate with insurance companies.
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Document all communications within the EHR (Electronic Health Record) and other in-house tools.
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Data entry within the EHR system.
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This position is a preferred remote position. While working remote, this candidate must have access to;
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Reliable internet
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Strong cell phone reception where remote work will take place
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Quiet professional setting that is free from the possibility of interruption
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Secure setting to maintain confidentiality of our clientele
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No other obligations during work da
How to Apply
Please submit your resume and a brief cover letter describing your interest in the Client Services Associate position to amber@accessmorejoy.com. Complete Career Interest Form: https://forms.gle/5pcoNoiLvdv2DaYk6
Masters+ Level Practitioners, Part-time & Full-Time Positions may be available at Griffin & Associated Practitioners in Eugene & Bend Oregon. Associate level Oregon practitioners will be considered. High need areas at our practice include these areas: Licensed Clinicians, EMDR trained, able to work with children and teens, open to in person work, and able to offer hours after 5:00pm Pacific Time.
Our space is peaceful & positive and we welcome team members who are motivated to maintain these characteristics. You will be practicing with a team of compassionate practitioners who stand for wellness and intentional authentic living. Our practice serves a variety of clientele, but our best fits are clients who are ready for change and actively engaged in the healing and the therapeutic process. Practitioners provide services remotely either onsite or at an approved home office setting and In-person. There is only a 6 client per week requirement to be a part of our team and your schedule will be created based on yours and the clients needs. You provide the quality clinical care and our group provides the rest.
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Successful Applicants will have:
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A solid work ethic & integrity
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Ability & Enjoyment of Autonomy
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Flexible, open, positive outlook
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Ability to connect positively with others
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Passion in teaching, supporting, & helping clientele grow.
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Values of honesty and authentic intentional living
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Values of addressing the whole person in clinical care
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Computer skills including knowledge of Microsoft Outlook and Word.
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Ability to learn new EHR system with independence while accessing support as needed
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At least 1 year of mental health treatment experience that includes considerable time spent directly counseling individuals, families, and/or in groups
Responsibilities
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Work to improve the behavioral health, well-being, and quality of life of individuals served.
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Maintain clinician licensing/certification & liability insurance.
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Make copies, send faxes, and occasionally assist a client in completing forms
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Conduct assessments, treatment planning, records management, and other administrative or clinical responsibilities related to supporting your caseload
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Respond in a timely manner to team communications and requests
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Must be able to pass criminal background & substance checks.
Schedule, Benefit, & Pay Information
You will have some flexibility regarding your schedule creation. A high need time is Afternoons & Evenings. However, this is not a requirement. *Full-Time Employees have access to an expansive Medical, Dental, & Vision Insurance plan. Access to No-Show protections, Holiday pay, 401K with matching, Life Insurance Policy, EAP, Training Reimbursement, and Self-Care Reimbursement. Income is above industry averages and starting income at our practices averages between $80,000-$130,000 per year and is dependent upon degree, experience, clinical hours worked, & specialty training.
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